IS THERE SOMETHING REALLY WRONG WITH YOUR ORDER?
DAMAGED OR BROKEN GOODS
Upon receiving a damaged item or the wrong item, you first must always CONTACT US.
There is no point in returning badly damaged goods we can't resell, it's just a waste of shipping costs, so please tell us first what the problem is.
If the damage is minor, it is sometimes possible to keep the article and receive back a portion of the purchase price. Everything is negotiable.
In all claims, we need to receive PHOTOS of the damage.
This does not apply to articles which were already damaged when you bought them. These are non returnable.
Sometimes we provide goods with a factory defect at a (greatly) reduced price.
The exchange, return or get a refund is not possible for these articles.
YOU RECEIVED THE WRONG ITEM
You can choose to keep the item (possibly at a discount), to return it or exchange it. All in agreement. If the error made by us, we reimburse the costs of the return shipment.