EXCHANGES AND RETURNS

The customer has the right to return the product within 14 calendar days after receiving the order and get his money back.
This includes the shipping costs you paid us to send the order to you.
When a defective product was received or an error was made in the order, the buyer also get the return shipping costs payed.

If you just don't like the product or change your mind, the shipping costs of the return shipment to us, is at the expense of the customer.

The sending of a return order is at the customer's own risk. We do not refund items that have become lost in the post. As a precaution, you are advised to save your tracking information carefully, if using package post 

In the case of a return plus exchange, whereby we need to send a product a second time, the costs for the second shipment are also for the customer, unless we make another agreement about this.
(Just as it is for a normal order).

Earrings and other body piercing jewelry are for reasons of hygene non returnable.

If you have a problem, please contact us as soon as possible so that we can arrive at an appropriate solution.

Mail address:

info@exotiek.nl

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